I was recommended to Dennis Road Automotive from a good friend, she said I wouldn't be disappointed. And I wasn't! The staff was friendly and the service was quick.
-A Google User
My Dad was taking his car here when Royal Lane was North Dallas. I have been in and out of this shop with my cars, my kids' cars, my wife's car, and referred them to many of my friends. Many of my single women friends go back because Chris always tells them the truth, doesn't overcharge, and does what he says is going to do.
-A Google User
My automobile's problems were identified and repaired with accuracy and efficiency. Everyone at Dennis Road Automotive was helpful and friendly, as they have been each time I have required service on any of my vehicles.
-A Google User
Great place for tune ups, I come here all the time to get check ups on all of our family's car.
-A Google User
Just had them work on my Mazda CX7. Had an oil leak that I could not find and not only did they find it, showed it to me and explained what would need to be done to fix it. They had the repairs done in less time than they had quoted and for a great price. I have used them off and on again since 1976 and will continue to use them for all repairs. I am going to start using them for the regular scheduled items as well. Matt, Jeremy and Rodney - Thank you for a great job and fantastic Customer Service, it is not often you find a company that still puts the customer first and does such an excellent job on the repairs.
- Gary V.
Can't say enough good things about this place. I was waiting for a few weeks before the review, this allowed me to take my car, my wife's car, and mom's car to get a good sampling.
All I can say is customer service and honesty come first here. That's right, a mechanic can be honest.
They saved me from having to replace my compressor by simply replacing the gaskets. On my mom's car they saved her from buying a new compressor by giving her options for saving money.
When have you been to a mechanic that doesn't try to get more money out of you?
I have found a mechanic that I plan to take all of my vehicles to, they are family owned and absolutely top notch. Check it out!
- Robert C.
From the welcoming atmosphere to the service provided, the guys were courteous and extremely helpful. I came in without an oil change appointment and they could tell I was on my lunch break, but they worked me in and worked as fast as possible. I think I was caught off guard by how nice they were and the fact that they weren't pushy. I'll definitely be back here for any tuneups and/or any other car related concerns in the future. All the 5-star reviews here are on point!
- Grace K.
They were super busy but worked me in anyway. Great service and the waiting room was clean and comfortable. They were honest and friendly and found a very affordable fix for something I thought may have been a more expensive issue. I will absolutely be back!
- Nerissa H.
Dennis Rd automotive is one of the best places in Dallas, for customer service, quick and prompt service and over all quality. I searched for a good mechanic to take my car to because I overall don't trust most mechanics and found that these guys are not only honest but they treat me with respect. They could easily tell me anything about my car and charge me outrageous prices but instead they tell me exactly what's wrong and charge fair prices.
I recently had my radiator go out late at night. I called them to let them know the tow truck would drop my car off so they could look at it and asked them to call me in the morning. They called me that same night and got me all set up for the next day. They had a new radiator installed and back to me the next day.
These guys are legit and come highly recommended by me.
- Herbs D.
I came into Dennis Road Automotive today on short notice. I called the shop about 11:30AM and asked if I could bring in my car to receive a second opinion on some maintenance items recommended to me from the Dealership. I made an appointment to come in around 1:30PM for them to take a look.
Walking into the shop, you will first enter the waiting room which is clean and well kept. There is WIFI, cold water, and a slew of well organized magazines to keep you occupied. The restrooms are well kept as well.
Sliding the adjacent door back, you enter into the edge of the garage and make your way to the front office. Here I was greeted by Jeremy and went through the list of things recommended by the dealership. He indicated that he had to run an errand and that someone else might go over the results of the inspection in his absence.
Their mechanics spent a little under an hour going over the items on my list. Jeremy came into the waiting room and sat next to me with a slip of paper with the results. Of all the things on the list, he found no material problems other than recommending air and cabin filters on the car.
Jeremy explained the methodology behind the dealership recommendations as a "one size fits all" type solution which often times based on car mileage and not actual condition. I actually appreciated that Jeremy didn't say anything specifically negative about the dealership service department. He explained that some people prefer to be more proactive than reactive to the condition of their cars. Also, when things break on premium cars they generally cost much more to fix. Seems logical.
My car will be 10 years old this year, and while I prefer my car to be in top running order, I don't want to spend $1300 on maintenance items which are just not "due". Jeremy was gracious enough to offer me a concession on their normal inspection fee as well which was greatly appreciated.
Given the above experience... though I have not yet spent a dime at Dennis Road Automotive, they have just gained a customer in the future.
- Guy M.