I am the type of guy who is pretty untrusting of mechanics and the like, so i struggle to find people and businesses that I feel aren't just trying to take advantage of my severe lack of knowledge in things like cars.
These guys, however, always take good care of my car, charge a fair price and talk to me about what needs to be done without pressure.
I really appreciate that about them and highly recommend them as they have become the only place I bring my car to get worked on.
- Joshua S.
THIS HAD ALL THE EARMARKS OF A DISASTER!!. Traveling out of town to see a client, i was on IH 635 in Dallas, loud pop (thought I might have hit a rock) then a noise like my bicycle would make when i placed a piece of cardboard (think baseball card) so it would hit the spokes when they turned. I was in the middle of construction, one lane, no shoulder. Managed to get to next exit (Josie) and pull into a parking lot. With help from Siri (iPhone) i quickly got a list of Automotive Mechanics near my location. I called Dennis Road Automotive which was about half a mile from me and I managed ease my car there with a lot of noise. I pulled up to one of their bays and immediately had the attention of the mechanics. Lots of noise!.
I was greeted by Jamie who quickly diagnosed the problem, gave me an estimate of time and money and had a mechanic working on the car almost immediately. Jamie offered to take me to a car rental agency, but that was not necessary as my client was already on the way to pick me up and would return me after our meeting.
NOW TO THE MEAT AND BONES OF THIS REVIEW. I immediately felt very comfortable with this business. They were attentive, knowledgeable, friendly and direct. I know very little about mechanical issues with a car and was completely at their mercy. But 5 minutes after pulling into the business i was no longer stressed and felt that some Divine Hand had guided me to Dennis Road Automotive. Upon returning to the shop after my meeting, James (I assume owner/manager) let me know that there were a few other problems they had found., but quickly assured me they were minor, but were going to take a little longer than originally estimated. It actually did take about two hours longer. No problem. Clean waiting room, offered me a cold drink, had a customer Wi-Fi for me to keep in touch with my business on my iPad, and kept me informed periodically as to their progress.
TIME TO PAY THE PIPER.
Bill was exactly what was quoted when they first diagnosed the problem.
i highly recommend Dennis Road Automotive. They made what could have been a terrible experience into as pleasant an event as possible under the circumstances.
Thanks to James, Jamie and all the other talented mechanics that got me back on the road. Well Done.
- Bob I.
Thank you Yelpers!! These guys live up to their reviews. They looked at my car at the time I'd made an appointment, they did an honest and fast job. And an oil change for $30 is awesome. They didn't even charge me labor for the oil plug leak.
- Lindsey J.
Found our mechanics in DFW! Previous reviewers did not lead us astray. James was professional. How often can you say "I felt good/not cheated/positive after leaving an auto mechanic!" ?!?
- Alanna S.
I don't know if I've ever said this, but these guys are honest mechanics. I took my 2006 Nissan Altima here when my car ac completely broke down to get a second opinion. The 1st place I went was going to charge me $1200 and said I needed to replace the whole ac unit. This place found the issue right away, fixed it and my bill was $170! Quick, painless and most importantly honest. Will definitely go back here if I have other issues!
- Stephanie B.
After being referred to Dennis Road by a close friend, I will never go anywhere else! They have brought back what is seriously lacking in today's businesses, customer service and honesty. I started out taking my Suburban there and now take our Lexus as well as my kids take their car to them as well. I have recommended them to many friends and everyone that has tried out Dennis Road has continued to work with them. That says an awful lot about the quality and integrity of this shop! I highly recommend Dennis Road Automotive and you should give them a try and compare them with your current shop. You won't be disappointed!
I worked with the Shop Manager, James, on several of our issues and he has always provided me with good information to make my financial decision and has followed through on 100% of the things he committed to. What more can you say?!!!!!
- Paul R.
I have tested this mechanic again and again. They always come out on top. After any major estimate, I always bring the vehicle and the estimate to my mechanic buddy (secretly), and ask if the repairs needed are legit. Myself, I wouldn't know an accurate repair if it bit me in the butt!
Every time I show it to my buddy, he says it is legit and fair... every time. Over the course of 7 years, I have tested them many times and they always come out honest, affordable and worth every cent.
I met the owner. She is often around. I asked her about honesty and auto shops once. She said, "We have one simple motto. Can I go to bed and sleep at night after the work I did. If the answer is yes, then I did my job right."
That sums them up pretty darn well. They do the work like it's their own car in the driveway. Great job guys! Keep it up!
- Mark B.
James along with everyone I came in contact with at Dennis Automotive was nice professional and honest. James came highly recommended to me and I will continue to take mine and my husbands cars to him and recommend him to all. Very honest and wont do additional work if it is not necessary.
- Julie P.
EXCELLENT customer service, especially from James - he is fantastic! I am extremely pleased with the service and quality of repairs to my vehicle.
- Ben H.
I have been going here for repairs for 15 years, I refer all my friends to them as well, without reservation the most knowledgeable, forthright, honest repair shop i have ever experienced!