I came into Dennis Road Automotive today on short notice. I called the shop about 11:30AM and asked if I could bring in my car to receive a second opinion on some maintenance items recommended to me from the Dealership. I made an appointment to come in around 1:30PM for them to take a look.
Walking into the shop, you will first enter the waiting room which is clean and well kept. There is WIFI, cold water, and a slew of well organized magazines to keep you occupied. The restrooms are well kept as well.
Sliding the adjacent door back, you enter into the edge of the garage and make your way to the front office. Here I was greeted by Jeremy and went through the list of things recommended by the dealership. He indicated that he had to run an errand and that someone else might go over the results of the inspection in his absence.
Their mechanics spent a little under an hour going over the items on my list. Jeremy came into the waiting room and sat next to me with a slip of paper with the results. Of all the things on the list, he found no material problems other than recommending air and cabin filters on the car.
Jeremy explained the methodology behind the dealership recommendations as a "one size fits all" type solution which often times based on car mileage and not actual condition. I actually appreciated that Jeremy didn't say anything specifically negative about the dealership service department. He explained that some people prefer to be more proactive than reactive to the condition of their cars. Also, when things break on premium cars they generally cost much more to fix. Seems logical.
My car will be 10 years old this year, and while I prefer my car to be in top running order, I don't want to spend $1300 on maintenance items which are just not "due". Jeremy was gracious enough to offer me a concession on their normal inspection fee as well which was greatly appreciated.
Given the above experience... though I have not yet spent a dime at Dennis Road Automotive, they have just gained a customer in the future.
- Guy M.
Thank you for visiting Dennis Road Automotive in Dallas, TX. Count on our automotive repair technicians to keep your car, truck, suv, or van on the roads longer and safer.