THIS HAD ALL THE EARMARKS OF A DISASTER!!. Traveling out of town to see a client, i was on IH 635 in Dallas, loud pop (thought I might have hit a rock) then a noise like my bicycle would make when i placed a piece of cardboard (think baseball card) so it would hit the spokes when they turned. I was in the middle of construction, one lane, no shoulder. Managed to get to next exit (Josie) and pull into a parking lot. With help from Siri (iPhone) i quickly got a list of Automotive Mechanics near my location. I called Dennis Road Automotive which was about half a mile from me and I managed ease my car there with a lot of noise. I pulled up to one of their bays and immediately had the attention of the mechanics. Lots of noise!.
I was greeted by Jamie who quickly diagnosed the problem, gave me an estimate of time and money and had a mechanic working on the car almost immediately. Jamie offered to take me to a car rental agency, but that was not necessary as my client was already on the way to pick me up and would return me after our meeting.
NOW TO THE MEAT AND BONES OF THIS REVIEW. I immediately felt very comfortable with this business. They were attentive, knowledgeable, friendly and direct. I know very little about mechanical issues with a car and was completely at their mercy. But 5 minutes after pulling into the business i was no longer stressed and felt that some Divine Hand had guided me to Dennis Road Automotive. Upon returning to the shop after my meeting, James (I assume owner/manager) let me know that there were a few other problems they had found., but quickly assured me they were minor, but were going to take a little longer than originally estimated. It actually did take about two hours longer. No problem. Clean waiting room, offered me a cold drink, had a customer Wi-Fi for me to keep in touch with my business on my iPad, and kept me informed periodically as to their progress.
TIME TO PAY THE PIPER.
Bill was exactly what was quoted when they first diagnosed the problem.
i highly recommend Dennis Road Automotive. They made what could have been a terrible experience into as pleasant an event as possible under the circumstances.
Thanks to James, Jamie and all the other talented mechanics that got me back on the road. Well Done.
- Bob I.
Thank you for visiting Dennis Road Automotive in Dallas, TX. Count on our automotive repair technicians to keep your car, truck, suv, or van on the roads longer and safer.